Avis Dominates Its Category For Customer Loyalty For 20th Consecutive Year
“Trust – an engagement factor in every product and service category – has become the indispensable connective tissue between brands and customer loyalty,” said
“We are committed to offering the best possible customer experience that not only includes delivering on customers’ needs, but also anticipating new possibilities for efficiency, convenience and personalization,” said Maurice Herrera, senior vice president, marketing,
Over the past year, Avis has focused on innovation in services and technology that further enhance customers’ rental experiences. Avis Curbside Delivery debuted to shave time off a customer’s trip and extend them the convenience of being dropped off right at the airport terminal. In direct response to customer feedback, enhanced features were added to the Avis mobile app that allow customers to manage all aspects of their rental from a smartphone. The company also continues to expand its global fleet of connected vehicles after surpassing the 100,000 mark, a milestone that promises to further improve the traveler experience and foster stronger customer relationships.
For more information on Avis, visit www.avis.com and follow @avisinnovation.
For more information on the 2019 Brand Keys Customer Loyalty Engagement Index, visit www.brandkeys.com.
Avis operates one of the world's best-known car rental brands with approximately 5,500 locations in nearly 170 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by