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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549



Form 8-K

CURRENT REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934


April 19, 2004 (April 19, 2004)
(Date of Report (date of earliest event reported))

Cendant Corporation
(Exact name of Registrant as specified in its charter)

Delaware
(State or other jurisdiction
of incorporation or organization)
  1-10308
(Commission File No.)
  06-0918165
(I.R.S. Employer
Identification Number)

9 West 57th Street
New York, NY
(Address of principal executive office)

 

 

 

10019
(Zip Code)

(212) 413-1800
(Registrant's telephone number, including area code)

None
(Former name or former address, if changed since last report)




ITEM 7.   FINANCIAL STATEMENTS AND EXHIBITS

 

 

(c)

 

Exhibits.

 

 

 

 

See Exhibit Index.

 

 

 

 

 

ITEM 12.

 

RESULTS OF OPERATIONS AND FINANCIAL CONDITION

 

 

On April 19, 2004, we reported our first quarter 2004 results. Our first quarter 2004 results are discussed in detail in the press release attached hereto as Exhibit 99, which is incorporated by reference in its entirety. The information furnished under Item 12 of this Current Report on Form 8-K, including Exhibit 99, shall be deemed to be "filed" for purposes of the Securities Exchange Act of 1934, as amended, and incorporated by reference in any of our filings under the Securities Act of 1933, as amended, as may be specified in such filing.

2



SIGNATURE

        Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

    CENDANT CORPORATION

 

 

By:

/s/  
VIRGINIA M. WILSON      
Virginia M. Wilson
Executive Vice President and
Chief Accounting Officer

Date: April 19, 2004

3



CENDANT CORPORATION
CURRENT REPORT ON FORM 8-K
Report Dated April 19, 2004 (April 19, 2004)


EXHIBIT INDEX

Exhibit
No.

  Description


 

 

 
99   Press Release: Cendant Reports Record Results for the First Quarter 2004



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SIGNATURE
CENDANT CORPORATION CURRENT REPORT ON FORM 8-K Report Dated April 19, 2004 (April 19, 2004)
EXHIBIT INDEX

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Exhibit 99

         GRAPHIC


CENDANT REPORTS RECORD RESULTS FOR THE FIRST QUARTER 2004

1Q 2004 EPS Increased 40% to $0.42 Versus $0.30 in 1Q 2003

1Q 2004 Net Cash Provided By Operating Activities Was $830 Million

1Q 2004 Free Cash Flow Was $356 Million

Company Raises Its Projection of 2004 EPS to $1.69—$1.74

New York, NY, April 19, 2004—Cendant Corporation (NYSE: CD) today reported record first quarter 2004 EPS of $0.42, versus $0.30 in first quarter 2003, an increase of 40%. The first quarter results exceeded the Company's most recent projection of $0.41 and its prior projection of $0.37—$0.38. As previously announced, first quarter EPS included a one-time tax benefit of $0.10 per share related to the modification of our relationship with Trilegiant Corporation.

As a result of the Company's higher than anticipated first quarter results, Cendant tightened the range of its projection of EPS for full year 2004 to $1.69—$1.74, representing year-over-year growth of 20%—23%. The Company had previously raised its estimate on March 31, 2004 to $1.68—$1.74 from $1.65—$1.72. The Company also continues to forecast 2004 Net Cash Provided by Operating Activities of approximately $5 billion and Free Cash Flow of more than $2 billion.

Cendant's Chairman, Chief Executive Officer and President, Henry R. Silverman, stated: "We are very encouraged by our first quarter performance. Improving travel trends and continued strength in residential real estate, coupled with superb execution by our management team, enabled our business units to outperform our original expectations, and to overcome a significant negative year-over-year comparison in our Mortgage Services segment. The fundamental strength and diversity of our operations are readily apparent in the first quarter's results, which continued to demonstrate the growth of our businesses."

First Quarter 2004 Results of Reportable Segments

The following discussion of operating results focuses on revenue and EBITDA for each of our reportable operating segments. EBITDA is defined as net income before non-program related depreciation and amortization, non-program related interest, amortization of pendings and listings, income taxes and minority interest. EBITDA is the measure that we use to evaluate performance in each of our reportable operating segments in accordance with generally accepted accounting principles. Our presentation of EBITDA may not be comparable to similar measures used by other companies. Revenue and EBITDA are expressed in millions.

As previously announced, in order to improve the transparency of our financial results, beginning this quarter, we will report our mortgage and settlement services businesses, which were previously included in our former Real Estate Services segment, as one separate reportable segment, Mortgage Services. The information presented below for first quarter 2003 has been revised to reflect this change.

Real Estate Franchise and Operations
(Consisting of the Company's real estate franchise brands, brokerage operations and relocation services)

 
  2004

  2003

  % change

 

 
Revenue   $ 1,156   $ 985   17 %

 
EBITDA   $ 129   $ 113   14 %

 

Revenue and EBITDA increased principally due to strong growth in royalties earned by our real estate franchise businesses and real estate brokerage commissions earned by NRT. Real estate franchise royalty and marketing fund revenue increased 14%, primarily due to a 12% increase in average price and a 7% increase in home sale transactions. Revenue generated by our NRT real estate brokerage business increased 21%, due to increases in both home sale transactions and average price.

Mortgage Services
(Consisting of mortgage services and settlement services)

 
  2004

  2003

  % change

 

 
Revenue   $ 238   $ 370   (36 %)

 
EBITDA   $ 8   $ 113   (93 %)

 

As expected, revenue and EBITDA declined primarily due to substantially lower mortgage refinancing volumes and margins on securitized loan sales as compared to the high levels experienced in first quarter 2003. In addition, continuing low interest rates as compared with 2003 resulted in higher amortization of our mortgage servicing rights asset during the quarter, but also resulted in increased application volumes that will benefit mortgage production revenue in the second quarter. We expect that first quarter 2004 results will not be representative of our full year 2004 results and that year-over-year comparisons will improve significantly as the year progresses.

Hospitality Services
(Consisting of the Company's nine franchised lodging brands, timeshare exchange and timeshare sales and marketing, and vacation rental businesses)

 
  2004

  2003

  % change

 

 
Revenue   $ 681   $ 580   17 %

 
EBITDA   $ 168   $ 144   17 %

 

Revenue and EBITDA increased primarily due to strong growth in our timeshare sales and exchange businesses. Timeshare sales revenue increased 25%, reflecting the benefit of marketing investments made in 2003, and timeshare exchange and subscription revenue increased 10%. Year-over-year comparisons were negatively impacted by the absence in first quarter 2004 of gain-on-sale accounting for the securitization of timeshare receivables. As previously announced, beginning in third quarter 2003, we no longer recognize gains on the securitization of timeshare receivables due to the consolidation of our principal timeshare securitization structure, which we believe has improved the transparency of our operating results. Instead, we recognize interest income from such receivables.

Travel Distribution Services
(Consisting primarily of electronic global distribution services for the travel industry and travel agency services)

 
  2004

  2003

  % change

 

 
Revenue   $ 452   $ 416   9 %

 
EBITDA   $ 124   $ 128   (3 %)

 

Revenue increased primarily due to an 8% increase in Galileo booking fees and the March 2003 acquisition of Trip Network, Inc., which operates the rapidly growing on-line travel business of Cheap Tickets. Year-over-year EBITDA amounts are not comparable due to the acquisition of CheapTickets.com on March 31, 2003 (the operating results of which are included in first quarter 2004 but not in first quarter

2



2003). Excluding the acquisition of CheapTickets.com, the year-over-year comparison in first quarter 2004 would have been favorable. Moreover, we anticipate favorable year-over-year comparisons for the remainder of 2004.

Vehicle Services
(Consisting of vehicle rental, vehicle management services and fleet card services)

 
  2004

  2003

  % change

 

 
Revenue   $ 1,394   $ 1,357   3 %

 
EBITDA   $ 100   $ 50   100 %

 

Revenue and EBITDA increased principally due to growth in our car rental businesses and our Wright Express fuel card management business. Avis benefited from a 2% increase in car rental day volume and a 5% increase in price. The significant increase in EBITDA reflects synergies from the successful integration of Budget, which is substantially complete.

Financial Services
(Consisting of individual membership products, insurance-related services, financial services enhancement products and tax preparation services)

 
  2004

  2003

  % change

 

 
Revenue   $ 526   $ 389   35 %

 
EBITDA   $ 177   $ 165   7 %

 

Year-over-year revenue and EBITDA amounts are not comparable due to the consolidation of TRL Group (formerly Trilegiant Corporation) beginning on July 1, 2003, pursuant to FASB Interpretation No. 46. Revenue and EBITDA were positively impacted by growth in our Jackson Hewitt Tax Service business. EBITDA was negatively impacted by our resumption in February 2004 of marketing to solicit new members in our individual membership business pursuant to the modification of our relationship with TRL Group. We expect to realize revenue from these marketing expenses in future periods.

Corporate and Other
Revenue and EBITDA included a previously disclosed pretax gain of $33 million from the sale of Homestore, Inc. common stock in first quarter 2004, versus a previously disclosed $30 million gain from the sale of the Company's ownership interest in Entertainment Publications, Inc. in first quarter 2003.

Recent Achievements—Strategic Initiatives
During the first quarter, the Company made considerable progress toward its cash flow generation, debt reduction and share repurchase goals:

3


In addition, during the quarter, the Company:

Subsequent to March 31, 2004, the Company has:

2004 Outlook
The Company projects the following EPS for 2004:

 
  Second
Quarter

  Third
Quarter

  Fourth
Quarter

  Full
Year

 
2004   $ 0.42—$0.44   $ 0.53—$0.55   $ 0.33—$0.35   $ 1.69—$1.74 (a)
2003(b)   $ 0.37   $ 0.47   $ 0.28   $ 1.41  
% Increase     14%—19%     13%—17%     18%—25%     20%—23%  

(a)
Includes the one-time tax benefit of $0.10 per share recorded in first quarter 2004 related to the transaction with Trilegiant.

(b)
2003 amounts are for continuing operations only.

4


The Company also announced the following detailed financial projections for full year 2004 (in millions):

 
  Full Year 2003
Actual

  Full Year 2004
Projected

 
Revenue              
Real Estate Franchise and Operations   $ 5,258   $ 5,850—6,000  
Mortgage Services     1,483     1,150—1,250  
   
 
 
  Total Real Estate Services     6,741     7,000—7,250  
Hospitality Services     2,523     2,825—2,925  
Travel Distribution Services     1,659     1,900—2,000  
Vehicle Services     5,851     6,000—6,225  
   
 
 
  Total Travel Services     10,033     10,725—11,150  
Financial Services     1,401     1,650—1,750  
   
 
 
  Total Reportable Segments   $ 18,175   $ 19,550—19,975  
Corporate and Other     17     50—100  
   
 
 
  Total Company   $ 18,192   $ 19,600—20,075  
   
 
 

EBITDA

 

 

 

 

 

 

 
Real Estate Franchise and Operations   $ 892   $ 930—980  
Mortgage Services     380     230—280  
Hospitality Services     633     740—790  
Travel Distribution Services     459     485—525  
Vehicle Services     442     600—650  
Financial Services     363     400—450  
   
 
 
  Total Reportable Segments   $ 3,169   $ 3,515—3,585  
Corporate and Other     (35 )   (60—50 )

Depreciation and amortization(a)

 

 

(518

)

 

(580—565

)
Amortization of pendings/listings     (20 )   (25—20 )
Interest expense, net(a)(b)     (365 )   (280—270 )
   
 
 
Pretax income   $ 2,231   $ 2,570—2,680  
Provision for income taxes(c)     (745 )   (745—785 )
Minority interest     (21 )   (10—5 )
   
 
 
Income from continuing operations   $ 1,465   $ 1,815—1,890  
   
 
 
Diluted weighted average shares outstanding(d)     1,040     1,085—1,075  

*
Projections do not total because we do not expect the actual results of all segments to be at the lowest or highest end of any projected range simultaneously.

(a)
Depreciation and amortization excludes amounts related to our assets under management and mortgage programs, and interest expense excludes amounts related to our debt under management and mortgage programs, both of which are already reflected in EBITDA.

(b)
2004 and 2003 interest expense includes $14 million and $58 million, respectively, of losses on the early extinguishment of debt.

(c)
Includes the one-time tax benefit of $109 million recorded in first quarter 2004 related to the transaction with Trilegiant. Excluding this benefit, the effective tax rate is expected to be approximately 33.3% in 2004.

(d)
Diluted weighted average shares outstanding forecasted for 2004 reflect conversion of the Upper DECS and incremental dilution from employee stock options, partially offset by actual and anticipated common stock repurchases.

5


Investor Conference Call

Cendant will host a conference call to discuss the first quarter results on Tuesday, April 20, 2004, at 11:00 a.m. (EST). Investors may access the call live at www.cendant.com or by dialing (719) 457-2694. A web replay will be available at www.cendant.com following the call. A telephone replay will be available from 2:00 p.m. (EST) on April 20, 2004 until 8:00 p.m. (EST) on April 27, 2004 at (719) 457-0820, access code: 141252.

Cendant Corporation is primarily a provider of travel and residential real estate services. With approximately 90,000 employees, New York City-based Cendant provides these services to businesses and consumers in over 100 countries. More information about Cendant, its companies, brands and current SEC filings may be obtained by visiting the Company's Web site at www.cendant.com or by calling 877-4-INFOCD (877-446-3623).

Statements about future results made in this release, including the projections, and the statements attached hereto constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and the current economic environment. The Company cautions that these statements are not guarantees of future performance. Actual results may differ materially from those expressed or implied in the forward-looking statements. Important assumptions and other important factors that could cause actual results to differ materially from those in the forward-looking statements are specified in Cendant's Annual Report on Form 10-K for the fiscal year ended December 31, 2003.

Such forward-looking statements include projections. Such projections were not prepared in accordance with published guidelines of the American Institute of Certified Public Accountants or the SEC regarding projections and forecasts, nor have such projections been audited, examined or otherwise reviewed by independent auditors of Cendant or its affiliates. In addition, such projections are based upon many estimates and are inherently subject to significant economic, competitive and other uncertainties and contingencies, including but not limited to the impact of war or terrorism, which are beyond the control of management of Cendant and its affiliates. Accordingly, actual results may be materially higher or lower than those projected. The inclusion of such projections herein should not be regarded as a representation by Cendant or its affiliates that the projections will prove to be correct.

This release includes certain non-GAAP financial measures as defined under SEC rules. As required by SEC rules, we have provided a reconciliation of those measures to the most directly comparable GAAP measures, which is contained in the tables to this release and on our web site at www.cendant.com.


 

 

 
Media Contact:   Investor Contacts:
     
Elliot Bloom
212-413-1832
  Sam Levenson
212-413-1834
     
    Henry A. Diamond
212-413-1920

# # #
Tables Follow

6



Table 1

Cendant Corporation and Subsidiaries
SUMMARY DATA SHEET
(Dollars in millions, except per share data)

 
  First Quarter
   
 
 
  % Change
 
 
  2004
  2003
 
Income Statement Items                  
  Net Revenues   $ 4,477   $ 4,128   8 %
  Pretax Income (A)     503     470   7 %
  Net Income     441     309   43 %
  Net Income per Share (diluted)     0.42     0.30   40 %

Balance Sheet Items as of March 31, 2004 and December 31, 2003

 

 

 

 

 

 

 

 

 
  Total Corporate Debt (Excluding Upper DECS)   $ 4,791   $ 5,139      
  Cash and Cash Equivalents     632     840      
  Total Stockholders' Equity     10,637     10,186      

Cash Flow Items

 

 

 

 

 

 

 

 

 
  Net Cash Provided by Operating Activities   $ 830   $ 1,166      
  Free Cash Flow (B)     356     440      
  Net Cash Provided by Management and Mortgage Program Activities (C)     100     139      
  Payments Made for Current Period Acquisitions, Net of Cash Acquired     (142 )   (27 )    
  Net Debt Borrowings     6     249      
  Net Repurchases of Common Stock     (405 )   (120 )    
  Payment of Dividends     (72 )        

Reportable Operating Segment Results

 
  First Quarter
   
 
 
  % Change
 
 
  2004
  2003
 
Net Revenues                  
Real Estate Franchise and Operations   $ 1,156   $ 985   17 %
Mortgage Services     238     370   (36 %)
   
 
     
  Total Real Estate Services     1,394     1,355   3 %
   
 
     
Hospitality Services     681     580   17 %
Travel Distribution Services     452     416   9 %
Vehicle Services     1,394     1,357   3 %
   
 
     
  Total Travel Services     2,527     2,353   7 %
   
 
     
Financial Services     526     389   35 %
   
 
     
  Total Reportable Segments     4,447     4,097   9 %
Corporate and Other     30     31   *  
   
 
     
  Total Company   $ 4,477   $ 4,128   8 %
   
 
     

EBITDA

 

 

 

 

 

 

 

 

 
Real Estate Franchise and Operations   $ 129   $ 113   14 %
Mortgage Services     8     113   (93 %)
Hospitality Services     168     144   17 %
Travel Distribution Services     124     128   (3 %)
Vehicle Services     100     50   100 %
Financial Services     177     165   7 %
   
 
     
  Total Reportable Segments     706     713   (1 %)
Corporate and Other     13     16      
   
 
     
  Total Company   $ 719   $ 729      
   
 
     

Reconciliation of EBITDA to Pretax Income

 

 

 

 

 

 

 

 

 
Total Company EBITDA   $ 719   $ 729      
Less: Non-program related depreciation and amortization     131     129      
           Non-program related interest expense, net     81     79      
           Early extinguishment of debt         48      
           Amortization of pendings and listings     4     3      
   
 
     
Pretax Income (A)   $ 503   $ 470   7 %
   
 
     

*
Not meaningful.
(A)
Referred to as "Income before income taxes and minority interest" on the Consolidated Condensed Statements of Income presented on Table 2.
(B)
See Table 8 for the underlying calculations and reconciliations.
(C)
Included as a component of Free Cash Flow. This amount represents the net cash flows from the operating, investing and financing activities of management and mortgage programs.


Table 2


Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED STATEMENTS OF INCOME
(In millions, except per share data)

 
  Three Months Ended
March 31,

 
  2004
  2003 (*)
Revenues            
  Service fees and membership, net   $ 3,099   $ 2,790
  Vehicle-related     1,334     1,301
  Other     44     37
   
 
Net revenues     4,477     4,128
   
 

Expenses

 

 

 

 

 

 
  Operating     2,240     2,046
  Vehicle depreciation, lease charges and interest, net     614     597
  Marketing and reservation     502     408
  General and administrative     399     341
  Non-program related depreciation and amortization     131     129
  Non-program related interest, net:            
    Interest expense, net     81     79
    Early extinguishment of debt         48
  Acquisition and integration related costs:            
    Amortization of pendings and listings     4     3
    Other     3     7
   
 
Total expenses     3,974     3,658
   
 

Income before income taxes and minority interest

 

 

503

 

 

470
Provision for income taxes     58     155
Minority interest, net of tax     4     6
   
 
Net income   $ 441   $ 309
   
 

Net income per share

 

 

 

 

 

 
  Basic   $ 0.43   $ 0.30
  Diluted     0.42     0.30

Weighted average shares

 

 

 

 

 

 
  Basic     1,015     1,028
  Diluted     1,059     1,040

(*)
Certain reclassifications have been made to conform to the current presentation.


Table 3


Cendant Corporation and Subsidiaries
2003 REVENUES AND EBITDA BY SEGMENT
(In millions)

On January 1, 2004, the Company changed its segment reporting structure to enable greater transparency into its results of operations. The Company's Real Estate Franchise and Operations segment includes its real estate brokerage, real estate franchise and relocation businesses and the Company's Mortgage Services segment includes its mortgage and settlement services businesses. These two segments were previously combined and reported as the former Real Estate Services segment. The following information has been revised to reflect this change.

 
  Revenues
 
  1st Quarter
  2nd Quarter
  3rd Quarter
  4th Quarter
  Full Year
Real Estate Franchise and Operations   $ 985   $ 1,388   $ 1,593   $ 1,292   $ 5,258
Mortgage Services     370     394     411     308     1,483
   
 
 
 
 
  Total Real Estate Services     1,355     1,782     2,004     1,600     6,741
   
 
 
 
 

Hospitality Services

 

 

580

 

 

635

 

 

696

 

 

612

 

 

2,523
Travel Distribution Services     416     426     424     393     1,659
Vehicle Services     1,357     1,499     1,610     1,385     5,851
   
 
 
 
 
  Total Travel Services     2,353     2,560     2,730     2,390     10,033
   
 
 
 
 

Financial Services

 

 

389

 

 

275

 

 

370

 

 

367

 

 

1,401
   
 
 
 
 
  Total Reportable Segments     4,097     4,617     5,104     4,357     18,175
Corporate and Other     31         (6 )   (8 )   17
   
 
 
 
 
  Total Company   $ 4,128   $ 4,617   $ 5,098   $ 4,349   $ 18,192
   
 
 
 
 
 
  EBITDA
 
 
  1st Quarter
  2nd Quarter
  3rd Quarter
  4th Quarter
  Full Year
 
Real Estate Franchise and Operations   $ 113   $ 262   $ 325   $ 192   $ 892  
Mortgage Services     113     92     111     64     380  
Hospitality Services     144     150     189     150     633  
Travel Distribution Services     128     104     119     108     459  
Vehicle Services     50     132     187     73     442  
Financial Services     165     75     62     61     363  
   
 
 
 
 
 
  Total Reportable Segments     713     815     993     648     3,169  
Corporate and Other     16     (14 )   (42 )   5     (35 )
   
 
 
 
 
 
  Total Company   $ 729   $ 801   $ 951   $ 653   $ 3,134  
   
 
 
 
 
 

Reconciliation of EBITDA to Pretax Income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Total Company EBITDA   $ 729   $ 801   $ 951   $ 653   $ 3,134  
Less: Non-program related depreciation and
            amortization
    129     129     129     131     518  
           Non-program related interest expense, net     79     80     75     73     307  
           Early extinguishment of debt     48     6     4         58  
           Amortization of pendings and listings     3     4     5     8     20  
   
 
 
 
 
 
Pretax Income   $ 470   $ 582   $ 738   $ 441   $ 2,231  
   
 
 
 
 
 


Table 4
(page 1 of 2)


Cendant Corporation and Affiliates
SEGMENT REVENUE DRIVER ANALYSIS
(Revenue dollars in thousands)

 
  First Quarter
 
 
  2004
  2003
  % Change
 
REAL ESTATE FRANCHISE AND OPERATIONS SEGMENT                  
 
Real Estate Franchise

 

 

 

 

 

 

 

 

 
    Closed Sides—Domestic     436,862     408,446   7 %
    Average Price   $ 224,017   $ 199,355   12 %
    Royalty and Marketing Revenue (A)   $ 156,234   $ 136,739   14 %
    Total Revenue (A)   $ 162,121   $ 142,699   14 %
 
Real Estate Brokerage

 

 

 

 

 

 

 

 

 
    Net Revenue from Real Estate Transactions   $ 940,013   $ 778,083   21 %
    Other Revenue   $ 11,697   $ 10,906   7 %
    Total Revenue   $ 951,710   $ 788,989   21 %
 
Relocation

 

 

 

 

 

 

 

 

 
    Service Based Revenue (Referrals, Outsourcing, etc.)   $ 65,150   $ 63,013   3 %
    Asset Based Revenue (Home Sale Closings and Financial Income)   $ 40,555   $ 44,641   (9 %)
    Total Revenue   $ 105,705   $ 107,654   (2 %)

MORTGAGE SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
 
Mortgage

 

 

 

 

 

 

 

 

 
    Production Loans Closed to be Securitized (millions)   $ 7,189   $ 12,217   (41 %)
    Other Production Loans Closed (millions)   $ 4,062   $ 5,628   (28 %)
    Production Loans Sold (millions)   $ 6,638   $ 12,673   (48 %)
    Average Servicing Loan Portfolio (millions)   $ 133,213   $ 115,780   15 %
    Production Revenue   $ 121,237   $ 291,951   (58 %)
    Gross Recurring Servicing Revenue   $ 120,290   $ 108,614   11 %
    Amortization and Impairment of Mortgage Servicing Rights   $ (263,862 ) $ (196,691 ) *  
    Hedging Activity for Mortgage Servicing Rights   $ 170,800   $ 63,053   *  
    Other Servicing Revenue (B)   $ 3,937   $ 1,421   *  
    Total Revenue   $ 152,402   $ 268,348   (43 %)
 
Settlement Services

 

 

 

 

 

 

 

 

 
    Title and Appraisal Units     94,629     127,754   (26 %)
    Total Revenue   $ 85,539   $ 101,198   (15 %)

HOSPITALITY SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
 
Lodging

 

 

 

 

 

 

 

 

 
    RevPAR (C)   $ 22.31   $ 22.06   1 %
    Weighted Average Rooms Available     474,198     498,594   (5 %)
    Royalty, Marketing and Reservation Revenue (C)   $ 77,830   $ 76,048   2 %
    Total Revenue (C)   $ 93,063   $ 88,199   6 %
 
RCI

 

 

 

 

 

 

 

 

 
    Average Subscriptions     2,994,799     2,929,136   2 %
    Number of Exchanges (D)     481,264     467,037   3 %
    Exchange and Subscription Revenue (D)   $ 115,878   $ 105,047   10 %
    Points and Rental Transaction Revenue (D)   $ 31,232   $ 19,843   57 %
    Other Revenue (D)   $ 22,432   $ 17,198   30 %
    Total Revenue   $ 169,542   $ 142,088   19 %
 
Fairfield Resorts

 

 

 

 

 

 

 

 

 
    Tours     101,108     95,378   6 %
    Total Revenue   $ 199,321   $ 161,976   23 %

 
Trendwest Resorts

 

 

 

 

 

 

 

 

 
    Tours     79,930     100,970   (21 %)
    Total Revenue   $ 151,129   $ 128,907   17 %
 
Vacation Rental Group

 

 

 

 

 

 

 

 

 
    Cottage Weeks Sold     240,985     232,262   4 %
    Total Revenue   $ 68,343   $ 58,440   17 %

*
Not meaningful.

(A)
Includes intercompany royalties of $64 million and $54 million for the three months ended March 31, 2004 and 2003, respectively, paid by Real Estate Brokerage.

(B)
Includes net interest expense of $14 million and $16 million for the three months ended March 31, 2004 and 2003, respectively.

(C)
Due to the normal delay in receiving data from franchisees, we estimate royalty revenue for the last month of each quarter and reflect subsequent adjustments in the following quarter. In first quarter 2003, our estimate did not fully reflect the impact associated with the war in Iraq. Therefore, the second quarter of 2003 includes a downward revision of approximately $2 million in royalty revenue to reflect actual results. Giving consideration to this adjustment, RevPAR would have been $21.43, royalty, marketing and reservation revenue would have been $73,896 thousand and total revenue would have been $86,047 thousand.

(D)
The 2003 amounts have been revised to reflect a new presentation of drivers during 2004.


Table 4
(page 2 of 2)


Cendant Corporation and Affiliates
SEGMENT REVENUE DRIVER ANALYSIS
(Revenue dollars in thousands)

 
  First Quarter
 
 
  2004
  2003
  % Change
 
TRAVEL DISTRIBUTION SERVICES SEGMENT                  
   
Galileo Domestic Booking Volume (000's)

 

 

 

 

 

 

 

 

 
      Air     22,970     22,570   2 %
      Car/Hotel     4,100     4,224   (3 %)
    Galileo International Booking Volume (000's)                  
      Air     45,930     43,276   6 %
      Car/Hotel     1,272     1,162   9 %
    Galileo Worldwide Booking Volume (000's)                  
      Air     68,900     65,846   5 %
      Car/Hotel     5,372     5,386    
    Galileo Revenue   $ 409,884   $ 386,285   6 %
    Travel Services On-line Gross Bookings (000's)   $ 262,718   $ 225,026   17 %
    Travel Services Off-line Gross Bookings (000's)   $ 231,682   $ 253,070   (8 %)
    Total Revenue (A)   $ 452,065   $ 416,263   9 %

VEHICLE SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
 
Avis

 

 

 

 

 

 

 

 

 
    Rental Days (000's)     13,340     13,093   2 %
    Time and Mileage Revenue per Day   $ 41.80   $ 39.93   5 %
    Average Length of Rental (stated in Days)     3.62     3.70   (2 %)
    Total Revenue (D)   $ 625,007   $ 582,775   7 %
 
Budget (C)

 

 

 

 

 

 

 

 

 
    Car Rental Days (000's)     6,650     6,753   (2 %)
    Time and Mileage Revenue per Day   $ 35.88   $ 35.64   1 %
    Average Length of Rental (stated in Days)     4.09     4.12   (1 %)
    Car Rental Revenue (B)   $ 284,138   $ 290,144   (2 %)
    Truck Rental Revenue (B)   $ 91,888   $ 108,348   (15 %)
    Total Revenue (B)   $ 376,026   $ 398,492   (6 %)
 
Vehicle Management and Fuel Card Services

 

 

 

 

 

 

 

 

 
    Average Fleet (Leased)     313,572     317,790   (1 %)
    Average Number of Cards (000's)     3,970     3,708   7 %
    Service Based Revenue   $ 62,459   $ 55,032   13 %
    Asset Based Revenue   $ 330,257   $ 321,187   3 %
    Total Revenue   $ 392,716   $ 376,219   4 %

FINANCIAL SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
   
Loyalty/Insurance Marketing Revenue

 

$

157,254

 

$

149,211

 

5

%
    Individual Membership Revenue (D)   $ 200,975   $ 107,145   *  
 
Jackson Hewitt

 

 

 

 

 

 

 

 

 
    Total Returns     2,694,670     2,431,049   11 %
    Average Royalty Fee per Franchise Return   $ 27.98   $ 24.17   16 %
    Total Revenue   $ 168,868   $ 132,679   27 %

*
Not meaningful.

(A)
The 2004 amount includes the revenues of businesses acquired during or subsequent to the first quarter of 2003. Accordingly, first quarter 2003 revenue is not comparable to the current period amount.

(B)
Certain reclassifications have been made to the 2003 amounts to conform to the current presentation.

(C)
The 2003 amounts have been revised to reflect a new presentation of drivers during 2004 consistent with the methodology used for the Avis business now that Budget has been integrated onto our system.

(D)
The 2004 amounts reflect the results of operations of TRL Group, Inc. (formerly Trilegiant Corporation) pursuant to the July 1, 2003 adoption of FIN 46, while the 2003 amounts do not reflect the results of TRL Group, Inc. Accordingly, first quarter 2003 revenues are not comparable to current period amounts.


Table 5


Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED BALANCE SHEETS
(In billions)

 
  As of
March 31, 2004

  As of
December 31, 2003

Assets            
Current assets:            
  Cash and cash equivalents   $ 0.6   $ 0.8
  Other current assets     3.7     3.7
   
 
Total current assets     4.3     4.5

Property and equipment, net

 

 

1.8

 

 

1.8
Goodwill     11.2     11.1
Other non-current assets     4.1     4.0
   
 
Total assets exclusive of assets under programs     21.4     21.4

Assets under management and mortgage programs

 

 

18.4

 

 

17.6
   
 
Total assets   $ 39.8   $ 39.0
   
 

Liabilities and stockholders' equity

 

 

 

 

 

 
Current liabilities:            
  Current portion of long-term debt   $ 1.2   $ 1.6
  Other current liabilities     5.5     5.6
   
 
Total current liabilities     6.7     7.2

Long-term debt, excluding Upper DECS

 

 

3.6

 

 

3.5
Upper DECS     0.9     0.9
Other non-current liabilities     1.2     1.1
   
 
Total liabilities exclusive of liabilities under programs     12.4     12.7

Liabilities under management and mortgage programs

 

 

16.8

 

 

16.1

Total stockholders' equity

 

 

10.6

 

 

10.2
   
 
Total liabilities and stockholders' equity   $ 39.8   $ 39.0
   
 


Table 6


Cendant Corporation and Subsidiaries
SCHEDULE OF CORPORATE DEBT (A)
(In millions)

Earliest Mandatory
Redemption Date

  Maturity Date
   
  March 31,
2004

  December 31,
2003

        Net Debt            
February 2004   n/a   Zero coupon senior convertible contingent notes (B)   $   $ 430
May 2004   May 2021   Zero coupon convertible debentures (C)     7     7
November 2004   November 2011   37/8% convertible senior debentures (D)     804     804
August 2006   August 2006   67/8% notes     849     849
January 2008   January 2008   61/4% notes     797     797
May 2009   May 2009   11% senior subordinated notes (E)     329     333
March 2010   March 2010   61/4% notes     348     348
January 2013   January 2013   73/8% notes     1,190     1,190
March 2015   March 2015   71/8% notes     250     250
        Net hedging gains (F)     99     31
        Other     118     100
           
 
        Total corporate debt, excluding Upper DECS     4,791     5,139
        Plus: Upper DECS     863     863
           
 
        Total Debt     5,654     6,002
        Less: Cash and cash equivalents     632     840
           
 
        Net Debt   $ 5,022   $ 5,162
           
 

 

 

 

 

Net Capitalization

 

 

 

 

 

 
        Total Stockholders' Equity   $ 10,637   $ 10,186
        Total Debt (per above)     5,654     6,002
           
 
        Total Capitalization     16,291     16,188
        Less: Cash and cash equivalents     632     840
           
 
        Net Capitalization   $ 15,659   $ 15,348
           
 

 

 

 

 

Net Debt to Net Capitalization Ratio (G)

 

 

32.1%

 

 

33.6%

 

 

 

 

Total Debt to Total Capitalization Ratio

 

 

34.7%

 

 

37.1%

(A)
Amounts presented herein exclude debt under management and mortgage programs.

(B)
On February 13, 2004, these notes were converted into approximately 22 million shares of CD common stock.

(C)
Each $1,000 principal amount is convertible into 39.08 shares of CD common stock. The Company has given notice that it will redeem these debentures during second quarter 2004.

(D)
Each $1,000 principal amount is convertible into 41.58 shares of CD common stock during 2004 if the average price of CD common stock exceeds $28.32 during the stipulated measurement periods. Redeemable by the Company after November 27, 2004. Holders may require the Company to repurchase the debentures on November 27, 2004 and 2008. The Company intends to redeem these debentures during fourth quarter 2004, at which time holders will have the right to convert their debentures into shares of CD common stock.

(E)
Redeemable by the Company after May 1, 2004. The Company has given notice that it will redeem these notes during second quarter 2004.

(F)
As of March 31, 2004, this balance represents $190 million of realized gains resulting from the termination of interest rate hedges, which will be amortized by the Company to reduce future interest expense, partially offset by $91 million of mark to market adjustments on current interest rate hedges.

(G)
The "Net Debt to Net Capitalization Ratio" is useful in measuring the Company's leverage and indicating the strength of its financial condition. This ratio is calculated by dividing (i) net corporate debt (which reflects total debt adjusted to assume the application of available cash to reduce outstanding indebtedness) by (ii) net capitalization (which reflects total capitalization also adjusted for the application of available cash). A reconciliation of the "Net Debt to Net Capitalization Ratio" to the appropriate measure recognized under generally accepted accounting principles (Total Debt to Total Capitalization Ratio) is presented in the above table.


Table 7


Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS
(In millions)

 
  Three Months Ended March 31,
 
 
  2004
  2003
 
Operating Activities              
Net cash provided by operating activities exclusive of management and mortgage programs   $ 342   $ 316  
Net cash provided by operating activities of management and mortgage programs     488     850  
   
 
 
Net Cash Provided by Operating Activities     830     1,166  
   
 
 
Investing Activities              
Property and equipment additions     (104 )   (97 )
Net assets acquired, net of cash acquired, and acquisition-related payments     (165 )   (81 )
Proceeds received on asset sales     18     82  
Proceeds from disposition of business, net of transaction-related payments     42      
Other, net     45     53  
   
 
 
Net cash used in investing activities exclusive of management and mortgage programs     (164 )   (43 )
   
 
 
Management and mortgage programs:              
  Net change in program cash     207     (17 )
  Net investment in vehicles     (1,813 )   (693 )
  Net relocation receivables     19     (12 )
  Net mortgage servicing rights, related derivatives and mortgage-backed securities     141     (7 )
   
 
 
      (1,446 )   (729 )
   
 
 
Net Cash Used in Investing Activities     (1,610 )   (772 )
   
 
 
Financing Activities              
Proceeds from borrowings     19     2,650  
Principal payments on borrowings     (13 )   (2,401 )
Issuances of common stock     207     32  
Repurchases of common stock     (612 )   (152 )
Payment of dividends     (72 )    
Other, net     1     (64 )
   
 
 
Net cash provided by (used in) financing activities exclusive of management and mortgage programs     (470 )   65  
   
 
 
Management and mortgage programs:              
  Proceeds from borrowings     3,661     7,086  
  Principal payments on borrowings     (2,727 )   (6,584 )
  Net change in short-term borrowings     129     (471 )
  Other     (5 )   (13 )
   
 
 
      1,058     18  
   
 
 
Net Cash Provided by Financing Activities     588     83  
   
 
 
Effect of changes in exchange rates on cash and cash equivalents     (16 )   (23 )
   
 
 
Net increase (decrease) in cash and cash equivalents     (208 )   454  
Cash and cash equivalents, beginning of period     840     126  
   
 
 
Cash and cash equivalents, end of period   $ 632   $ 580  
   
 
 


Table 8

Cendant Corporation and Subsidiaries
CONSOLIDATED SCHEDULES OF FREE CASH FLOWS
(In millions)

Free Cash Flow is useful to management and the Company's investors in measuring the cash generated by the Company that is available to be used to repurchase stock, repay debt obligations, pay dividends and invest in future growth through new business development activities or acquisitions. Free Cash Flow should not be construed as a substitute in measuring operating results or liquidity. Such metric may not be comparable to similarly titled measures used by other companies and is not a measurement recognized under generally accepted accounting principles. A reconciliation of Free Cash Flow to the appropriate measure recognized under generally accepted accounting principles (Net Cash Provided by Operating Activities) is presented below.

 
  Three Months Ended
March 31,

 
 
  2004
  2003
 
Pretax income   $ 503   $ 470  
Addback of non-cash depreciation and amortization:              
  Non-program related     131     129  
  Pendings and listings     4     3  
Tax payments, net of refunds     (59 )   (20 )
Working capital     (226 )   (233 )
Capital expenditures     (104 )   (97 )
Other     7     49  
Management and mortgage programs (*)     100     139  
   
 
 
Free Cash Flow     356     440  

Current period acquisitions, net of cash acquired

 

 

(142

)

 

(27

)
Payments related to prior period acquisitions     (23 )   (54 )
Proceeds from disposition of business, net     42      
Net repurchases of common stock     (405 )   (120 )
Payment of dividends     (72 )    
Investments and other     30     (34 )
Net borrowings     6     249  
   
 
 
Net increase (decrease) in cash and cash equivalents (per Table 7)   $ (208 ) $ 454  
   
 
 

(*)
Cash flows related to management and mortgage programs may fluctuate significantly from period to period due to the timing of the underlying management and mortgage program transactions (i.e., timing of mortgage loan origination versus sale). For the three months ended March 31, 2004 and 2003, the net cash flows from the activities of management and mortgage programs is reflected on Table 7 as follows: (i) net cash provided by operating activities of $488 million and $850 million, respectively, (ii) net cash used in investing activities of $1,446 million and $729 million, respectively, and (iii) net cash provided by financing activities of $1,058 million and $18 million, respectively.


RECONCILIATION OF FREE CASH FLOW TO NET CASH PROVIDED BY OPERATING ACTIVITIES
(In millions)

 
  Three Months Ended
March 31,

 
 
  2004
  2003
 
Free Cash Flow (per above)   $ 356   $ 440  
Cash (inflows) outflows included in Free Cash Flow but not reflected in Net Cash Provided by Operating Activities:              
  Investing activities of management and mortgage programs     1,446     729  
  Financing activities of management and mortgage programs     (1,058 )   (18 )
  Capital expenditures     104     97  
  Proceeds received on asset sales     (18 )   (82 )
   
 
 
Net Cash Provided by Operating Activities (per Table 7)   $ 830   $ 1,166  
   
 
 
 
  Full Year 2004 Projected
Free Cash Flow   $2,000—$2,300
Cash outflows included in Free Cash Flow but not reflected in Net Cash Provided by Operating Activities:    
  Investing and financing activities of management and mortgage programs     1,975—  2,625
  Capital expenditures        525—     575
   
Net Cash Provided by Operating Activities   $4,500—$5,500
   



QuickLinks

CENDANT REPORTS RECORD RESULTS FOR THE FIRST QUARTER 2004
Cendant Corporation and Subsidiaries SUMMARY DATA SHEET (Dollars in millions, except per share data)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED STATEMENTS OF INCOME (In millions, except per share data)
Cendant Corporation and Subsidiaries 2003 REVENUES AND EBITDA BY SEGMENT (In millions)
Cendant Corporation and Affiliates SEGMENT REVENUE DRIVER ANALYSIS (Revenue dollars in thousands)
Cendant Corporation and Affiliates SEGMENT REVENUE DRIVER ANALYSIS (Revenue dollars in thousands)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED BALANCE SHEETS (In billions)
Cendant Corporation and Subsidiaries SCHEDULE OF CORPORATE DEBT (A) (In millions)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS (In millions)
Cendant Corporation and Subsidiaries CONSOLIDATED SCHEDULES OF FREE CASH FLOWS (In millions)
RECONCILIATION OF FREE CASH FLOW TO NET CASH PROVIDED BY OPERATING ACTIVITIES (In millions)