QuickLinks -- Click here to rapidly navigate through this document

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549



Form 8-K

CURRENT REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934



February 4, 2004 (February 4, 2004)
(Date of Report (date of earliest event reported))

Cendant Corporation
(Exact name of Registrant as specified in its charter)

Delaware
(State or other jurisdiction
of incorporation or organization)
  1-10308
(Commission File No.)
  06-0918165
(I.R.S. Employer Identification Number)

9 West 57th Street
New York, NY
(Address of principal executive office)

 

 

 

10019
(Zip Code)

(212) 413-1800
(Registrant's telephone number, including area code)

None
(Former name or former address, if changed since last report)




ITEM 7.    FINANCIAL STATEMENTS AND EXHIBITS


ITEM 12. RESULTS OF OPERATIONS AND FINANCIAL CONDITION

2



SIGNATURE

        Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

    CENDANT CORPORATION

 

 

By:

/s/  
VIRGINIA M. WILSON      
Virginia M. Wilson
Executive Vice President and
Chief Accounting Officer

Date: February 4, 2004

3



CENDANT CORPORATION
CURRENT REPORT ON FORM 8-K
Report Dated February 4, 2004 (February 4, 2004)


EXHIBIT INDEX

Exhibit
No.

  Description

99   Press Release: Cendant Reports Record Results for the Fourth Quarter and Full Year 2003

4




QuickLinks

SIGNATURE
CENDANT CORPORATION CURRENT REPORT ON FORM 8-K Report Dated February 4, 2004 (February 4, 2004)
EXHIBIT INDEX

QuickLinks -- Click here to rapidly navigate through this document


Exhibit 99

CENDANT REPORTS RECORD RESULTS FOR THE FOURTH QUARTER
AND FULL YEAR 2003

4Q 2003 EPS from Continuing Operations Increased 17% to $0.28
Versus $0.24 in 4Q 2002

Full Year 2003 EPS from Continuing Operations Increased 40% to $1.41
Versus $1.01 in 2002

Full Year 2003 Net Cash Provided By Operating Activities Was $7.2 Billion

Full Year 2003 Free Cash Flow Was $2.6 Billion

Company Reiterates Its Projection of 2004 EPS from Continuing
Operations of $1.55—$1.62

New York, NY, February 4, 2004—Cendant Corporation (NYSE: CD) today reported record fourth quarter 2003 EPS from Continuing Operations of $0.28, versus $0.24 in fourth quarter 2002, an increase of 17%, and record full year 2003 EPS from Continuing Operations of $1.41, versus $1.01 in 2002, an increase of 40%. The fourth quarter result exceeded the Company's prior projection of $0.27 and the full year result was at the high-end of the Company's prior projection of $1.40—$1.41.

The Company reiterated its projection of EPS from Continuing Operations for full year 2004 of $1.55—$1.62 and for first quarter 2004 of $0.27—$0.28. The Company also continues to forecast 2004 Net Cash Provided by Operating Activities of approximately $5 billion and Free Cash Flow of more than $2 billion. These projections reflect continued strength in our residential real estate franchise and brokerage businesses, cost savings from the integration of Budget's car and truck rental operations, and modestly improving travel activity, balanced by substantially lower mortgage refinancing volumes.

Cendant's Chairman, Chief Executive Officer and President, Henry R. Silverman, stated: "During the full year 2003, we grew the revenue of our reportable segments organically by 6%, produced record EPS, and exceeded our goals for Free Cash Flow generation, corporate debt reduction and stock repurchases. We generated $2.6 billion in Free Cash Flow and deployed that cash primarily to reduce corporate debt, net of cash on the balance sheet, by $1.55 billion and repurchase $644 million in common stock, net of proceeds from option exercises. At the same time, we enhanced transparency by consolidating our significant off-balance sheet affiliates, discontinued the reporting of adjusted earnings, began to expense equity compensation, and implemented a variety of other enhancements to corporate governance. Most importantly, we continued to invest in our businesses to facilitate sustainable organic growth and competitive advantages in the markets we serve.

"In 2004, we intend to continue to execute on the strategy laid out in 2003, which should deliver 10%—15% growth in EPS from Continuing Operations and in excess of $2 billion of Free Cash Flow. We plan to deploy our Free Cash Flow primarily to reduce corporate debt, repurchase common stock, invest in strategic tuck-in acquisitions and, beginning in first quarter 2004, to pay our first-ever cash dividend."

Recent Achievements

The Company's results during the fourth quarter enabled it to achieve its full year 2003 cash flow generation, debt reduction and share repurchase goals:


Subsequent to December 31, 2003, the Company has:


Fourth Quarter 2003 Results of Reportable Segments
The following discussion of operating results focuses on revenue and EBITDA for each of our reportable operating segments. EBITDA is defined as earnings from continuing operations before non-program related depreciation and amortization, non-program related interest, amortization of pendings and listings, income taxes and minority interest. EBITDA is the measure that we use to evaluate performance in each of our reportable operating segments in accordance with generally accepted accounting principles. Revenue and EBITDA are expressed in millions.

Real Estate Services
(Consisting of the Company's real estate franchise brands, brokerage operations, mortgage services, settlement services and relocation services)

 
  2003
  2002
  % change
 
Revenue   $ 1,597   $ 1,506   6 %
EBITDA   $ 257   $ 276   (7 %)

Revenue and EBITDA were positively impacted by strong organic growth in real estate franchise royalties and real estate brokerage commissions earned by NRT. Real estate franchise royalty and marketing fund revenue increased 14%, primarily due to a 10% increase in home sale transactions and a 10% increase in average price. Revenue generated by our NRT real estate brokerage business increased 10% organically, primarily due to increases in home sale transactions and average price. As expected, the revenue and EBITDA growth from increased home sale activity was offset by lower mortgage production volume and compressed margins on securitized loan sales, partially mitigated by increased net revenue from mortgage servicing activities, as mortgage refinancing activity declined year-over-year.

2



Hospitality
(Consisting of the Company's nine franchised lodging brands, timeshare exchange and timeshare sales and marketing, and vacation rental businesses)

 
  2003
  2002
  % change
Revenue   $ 612   $ 541   13%
EBITDA   $ 150   $ 136   10%

Revenue and EBITDA increased primarily due to strong organic growth in our timeshare sales and exchange businesses. Revenue from sales of vacation ownership interests in our timeshare resorts grew 22%, and timeshare subscription and exchange revenue increased 14%. European vacation rental revenue also increased more than 20%, while lodging revenue declined due to lower non-royalty fees.

Travel Distribution
(Consisting primarily of electronic global distribution services for the travel industry and travel agency services)

 
  2003
  2002
  % change
 
Revenue   $ 393   $ 381   3%  
EBITDA   $ 108   $ 121   (11% )

Revenue increased primarily due to Trip Network, Inc., which operates the rapidly growing on-line travel business of Cheap Tickets and was acquired in March 2003. EBITDA declined due to a 2% reduction in Galileo air travel revenues, as well as the acquisition and integration of Trip Network, Inc. We continue to migrate the offline travel operations of Cheap Tickets to our online platform, which resulted in higher costs in fourth quarter 2003, but is expected to positively impact future periods.

Vehicle Services
(Consisting of vehicle rental, vehicle management services and fleet card services)

 
  2003
  2002
  % change
Revenue   $ 1,385   $ 1,153   20%
EBITDA   $ 73   $ 72   1%

Revenue increased primarily due to the acquisition of the principal car and truck rental operations of Budget Group, Inc. in fourth quarter 2002 and due to organic growth in Wright Express' fuel card management business. EBITDA increased primarily due to higher margins at Avis, as a 5% increase in time and mileage revenue per day more than offset a 3% decline in car rental volume. As expected, year-over-year EBITDA comparisons were negatively impacted by our owning Budget for the full fourth quarter in 2003 versus a partial fourth quarter in 2002, as that business typically operates at a seasonal loss during the fourth quarter and incurred higher integration costs in 2003. The integration of Budget, which represents a significant growth opportunity over the next two years, is proceeding according to plan.

Financial Services
(Consisting of individual membership products, insurance-related services, financial services enhancement products and tax preparation services)

 
  2003
  2002
  % change
 
Revenue   $ 367   $ 273   34%  
EBITDA   $ 61   $ 76   (20% )

3


The consolidation of Trilegiant beginning on July 1, 2003, pursuant to FASB Interpretation No. 46, resulted in increased revenue and marginally lower EBITDA. In addition, revenue and EBITDA were reduced, as expected, by the continued attrition of the base of members that we retained at the time we outsourced our membership business to Trilegiant on June 30, 2001. The effect on EBITDA was partially mitigated by a net reduction in expenses from servicing fewer members. We expect the EBITDA of this segment in 2004 to exceed 2003 levels due primarily to the consolidation of Trilegiant and the resulting contribution of revenues from members who joined after June 30, 2001.

Corporate and Other
Year over year EBITDA comparisons were positively impacted by a pretax net litigation related charge of $70 million in fourth quarter 2002.

2004 Outlook
The Company continues to project the following EPS from Continuing Operations for 2004:

 
  First
Quarter

  Second
Quarter

  Third
Quarter

  Fourth
Quarter

  Full
Year

2004   $ 0.27-$0.28   $ 0.42-$0.44   $ 0.53-$0.55   $ 0.33-$0.35   $ 1.55-$1.62
2003   $ 0.30   $ 0.37   $ 0.47   $ 0.28   $ 1.41

The Company also announced the following detailed financial projections for full year 2004 (in millions):

 
  Full Year 2003
Actual

  Full Year 2004
Projected

 
Revenue              
  Real Estate Services              
    Mortgage   $ 1,025   $ 775-825  
    Other Real Estate Services     5,695     5,975-6,125  
   
 
 
Total Real Estate Services     6,720     6,750-6,950  
  Hospitality     2,523     2,800-2,900  
  Travel Distribution     1,659     1,850-1,950  
  Vehicle Services     5,852     5,950-6,100  
   
 
 
Total Travel Services     10,034     10,600-10,950  
  Financial Services     1,401     1,650-1,750  
   
 
 
Total Reportable Operating Segments   $ 18,155   $ 19,150-19,500  
  Corporate and Other     38     50-100  
   
 
 
Total Revenue   $ 18,193   $ 19,200-19,600  
   
 
 

4


EBITDA              
  Real Estate Services   $ 1,272   $ 1,150-1,200  
  Hospitality     633     725-775  
  Travel Distribution     459     475-525  
  Vehicle Services     442     600-650  
  Financial Services     363     400-450  
   
 
 
Total Reportable Operating Segments   $ 3,169   $ 3,450-3,525  
  Corporate and Other     (35 )   (60-50 )
Depreciation and amortization(a)     (518 )   (580-565 )
Amortization of pendings/listings     (20 )   (25-20 )
Interest expense, net(a)(b)     (365 )   (270-265 )
   
 
 
Pretax income   $ 2,231   $ 2,515-2,630  
Provision for income taxes     (745 )   (835-875 )
Minority interest     (21 )   (10-5 )
   
 
 
Income from continuing operations   $ 1,465   $ 1,670-1,750  
   
 
 
Diluted weighted average shares outstanding(c)     1,040     1,085-1,070  
*
Projections do not total because we do not expect the actual results of all segments to be at the lowest or highest end of any projected range simultaneously.

*
The effective tax rate is expected to be approximately 33.3% in 2004, excluding any potential one-time benefit associated with the Trilegiant transaction announced on January 30, 2004.

(a)
Depreciation and amortization excludes amounts related to our assets under management and mortgage programs, and interest expense excludes amounts related to our debt under management and mortgage programs, both of which are already reflected in EBITDA.

(b)
2003 interest expense includes $58 million of losses on the early extinguishment of debt.

(c)
Diluted weighted average shares outstanding forecasted for 2004 reflect conversion of the Upper DECS and incremental dilution from employee stock options, partially offset by actual and anticipated common stock repurchases.

Investor Conference Call

Cendant will host a conference call to discuss the fourth quarter results on Thursday, February 5, 2004, at 11:00 a.m. (EST). Investors may access the call live at www.cendant.com or by dialing (913) 981-4900. A web replay will be available at www.cendant.com following the call. A telephone replay will be available from 2:00 p.m. (EST) on February 5, 2004 until 8:00 p.m. (EST) on February 12, 2004 at (719) 457-0820, access code: 160360.

Cendant Corporation is primarily a provider of travel and residential real estate services. With approximately 90,000 employees, New York City-based Cendant provides these services to businesses and consumers in over 100 countries.

More information about Cendant, its companies, brands and current SEC filings may be obtained by visiting the Company's Web site at www.cendant.com or by calling 877-4-INFOCD (877-446-3623).

Statements about future results made in this release, including the projections, and the statements attached hereto constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and the current economic environment. The Company cautions that these statements are not guarantees of future performance. Actual results may

5



differ materially from those expressed or implied in the forward-looking statements. Important assumptions and other important factors that could cause actual results to differ materially from those in the forward-looking statements are specified in Cendant's Form 10-Q for the period ended September 30, 2003.

Such forward-looking statements include projections. Such projections were not prepared in accordance with published guidelines of the American Institute of Certified Public Accountants or the SEC regarding projections and forecasts, nor have such projections been audited, examined or otherwise reviewed by independent auditors of Cendant or its affiliates. In addition, such projections are based upon many estimates and are inherently subject to significant economic, competitive and other uncertainties and contingencies, including but not limited to the impact of war or terrorism, which are beyond the control of management of Cendant and its affiliates. Accordingly, actual results may be materially higher or lower than those projected. The inclusion of such projections herein should not be regarded as a representation by Cendant or its affiliates that the projections will prove to be correct.

This release includes certain non-GAAP financial measures as defined under SEC rules. As required by SEC rules, we have provided a reconciliation of those measures to the most directly comparable GAAP measures, which is contained in the tables to this release and on our web site at www.cendant.com.

Media Contact:
Elliot Bloom
212-413-1832
  Investor Contacts:
Sam Levenson
212-413-1834

 

 

Henry A. Diamond
212-413-1920

# # #

Tables Follow

6



Table 1
(page 1 of 2)


Cendant Corporation and Subsidiaries
SUMMARY DATA SHEET
(Dollars in millions, except per share data)

 
  Fourth Quarter
   
 
 
  % Change
 
 
  2003
  2002
 
Income Statement Items                  
  Net Revenues   $ 4,350   $ 3,876   12 %
  Pretax Income (A)     441     382   15 %
  Income from Continuing Operations     288     247   17 %
  EPS from Continuing Operations (diluted)     0.28     0.24   17 %
Balance Sheet Items as of December 31, 2003 and 2002                  
  Total Corporate Debt (Excluding Upper DECS)   $ 5,139   $ 5,976      
  Cash and Cash Equivalents     840     126      
  Total Stockholders' Equity     10,186     9,315      
Cash Flow Items                  
  Net Cash Provided by Operating Activities   $ 3,777   $ 714      
  Free Cash Flow (B)     368     396      
  Net Cash Used in Management and Mortgage Program Activities (C)     (38 )   (133 )    
  Payments Made for Current Period Acquisitions, Net of Cash Acquired     (69 )   (194 )    
  Net Debt Repayments     (259 )   (15 )    
  Net Repurchases of Common Stock     (181 )   (71 )    

Reportable Operating Segment Results

 

 

 

 

 

 

 

 

 
 
  Fourth Quarter
  % Change
 
Net Revenues

  2003
  2002
  As Reported
  Organic (D)
 
Real Estate Services                      
    Mortgage   $ 215   $ 246   (13 %) (13 %)
    Other Real Estate Services     1,382     1,260   10 % 8 %
   
 
         
  Total Real Estate Services     1,597     1,506   6 % 5 %
   
 
         
Hospitality     612     541   13 % 14 %
Travel Distribution     393     381   3 % (1 %)
Vehicle Services     1,385     1,153   20 % 1 %
   
 
         
  Total Travel Services     2,390     2,075   15 % 4 %
   
 
         
Financial Services     367     273   34 % (9 %)
   
 
         
  Total Reportable Segments     4,354     3,854   13 % 3 %
Corporate and Other     (4 )   22   *      
   
 
         
Total Company   $ 4,350   $ 3,876   12 %    
   
 
         
EBITDA                      
Real Estate Services   $ 257   $ 276   (7 %) (6 %)
Hospitality     150     136   10 % 16 %
Travel Distribution     108     121   (11 %) (5 %)
Vehicle Services     73     72   1 % 22 %
Financial Services     61     76   (20 %) (6 %)
   
 
         
  Total Reportable Segments     649     681   (5 %) 1 %
Corporate and Other (E)     4     (84 )        
   
 
         
  Total Company     653     597          
Less: Non-program related depreciation and amortization     131     129          
          Non-program related interest expense, net     73     69          
          Amortization of pendings and listings     8     17          
   
 
         
Pretax Income (A)   $ 441   $ 382   15 %    
   
 
         

*
Not meaningful.
(A)
Referred to as "Income before income taxes and minority interest" on the Consolidated Condensed Statements of Income presented on Table 2.
(B)
See Table 7 for the underlying calculations and reconciliations.
(C)
Included as a component of Free Cash Flow. This amount represents the net cash flows from the operating, investing and financing activities of management and mortgage programs.
(D)
See Table 8 for underlying calculations.
(E)
Principally reflects unallocated corporate overhead.


Table 1
(page 2 of 2)


Cendant Corporation and Subsidiaries
SUMMARY DATA SHEET
(Dollars in millions, except per share data)

 
  Full Year
   
 
 
  % Change
 
 
  2003
  2002
 
Income Statement Items                  
  Net Revenues   $ 18,193   $ 14,187   28 %
  Pretax Income (A)     2,231     1,617   38 %
  Income from Continuing Operations     1,465     1,051   39 %
  EPS from Continuing Operations (diluted)     1.41     1.01   40 %

Balance Sheet Items as of December 31, 2003 and 2002

 

 

 

 

 

 

 

 

 
  Total Corporate Debt (Excluding Upper DECS)   $ 5,139   $ 5,976      
  Cash and Cash Equivalents     840     126      
  Total Stockholders' Equity     10,186     9,315      

Cash Flow Items

 

 

 

 

 

 

 

 

 
  Net Cash Provided by Operating Activities   $ 7,202   $ 1,077      
  Free Cash Flow (B)     2,578     30      
  Net Cash Used in Management and Mortgage Program Activities (C)     (5 )   (88 )    
  Payments Made for Current Period Acquisitions, Net of Cash Acquired     (149 )   (1,061 )    
  Net Debt Repayments     (886 )   (1,474 )    
  Net Repurchases of Common Stock     (644 )   (166 )    

Reportable Operating Segment Results

 

 

 

 

 

 

 

 

 
 
  Full Year
  % Change
 
Net Revenues

  2003
  2002
  As Reported
  Organic (D)
 
Real Estate Services                      
    Mortgage   $ 1,025   $ 480   114 % 109 %
    Other Real Estate Services     5,695     4,207   35 % 9 %
   
 
         
  Total Real Estate Services     6,720     4,687   43 % 20 %
   
 
         
Hospitality     2,523     2,180   16 % 7 %
Travel Distribution     1,659     1,695   (2 %) (8 %)
Vehicle Services     5,852     4,274   37 %  
   
 
         
  Total Travel Services     10,034     8,149   23 %  
   
 
         
Financial Services     1,401     1,325   6 % (11 %)
   
 
         
  Total Reportable Segments     18,155     14,161   28 % 6 %
Corporate and Other     38     26   *      
   
 
         
    Total Company   $ 18,193   $ 14,187   28 %    
   
 
         
EBITDA                      
Real Estate Services   $ 1,272   $ 832   53 % 57 %
Hospitality     633     625   1 % (2 %)
Travel Distribution     459     526   (13 %) (9 %)
Vehicle Services     442     408   8 % 1 %
Financial Services     363     450   (19 %) (16 %)
   
 
         
  Total Reportable Segments     3,169     2,841   12 % 12 %
Corporate and Other (E)     (35 )   (198 )        
   
 
         
  Total Company     3,134     2,643          
Less: Non-program related depreciation and amortization     518     466          
          Non-program related interest expense, net     307     262          
          Early extinguishment of debt     58     42          
          Amortization of pendings and listings     20     256          
   
 
         
Pretax Income (A)   $ 2,231   $ 1,617   38 %    
   
 
         

*
Not meaningful.
(A)
Referred to as "Income before income taxes and minority interest" on the Consolidated Condensed Statements of Income presented on Table 2.
(B)
See Table 7 for the underlying calculations and reconciliations.
(C)
Included as a component of Free Cash Flow. This amount represents the net cash flows from the operating, investing and financing activities of management and mortgage programs.
(D)
See Table 8 for underlying calculations.
(E)
Principally reflects unallocated corporate overhead.


Table 2

Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED STATEMENTS OF INCOME
(In millions, except per share data)

 
  Three Months Ended
December 31,

  Twelve Months Ended
December 31,

 
 
  2003
  2002 (*)
  2003 (*)
  2002 (*)
 
Revenues                          
  Service fees and membership, net   $ 3,015   $ 2,762   $ 12,491   $ 10,062  
  Vehicle-related     1,328     1,102     5,646     4,078  
  Other     7     12     56     47  
   
 
 
 
 
Net revenues     4,350     3,876     18,193     14,187  
   
 
 
 
 
Expenses                          
  Operating     2,287     2,033     9,403     6,806  
  Vehicle depreciation, lease charges and interest, net     622     561     2,487     2,094  
  Marketing and reservation     444     333     1,756     1,392  
  General and administrative     347     270     1,368     1,120  
  Non-program related depreciation and amortization     131     129     518     466  
  Non-program related interest, net:                          
    Interest expense, net     73     69     307     262  
    Early extinguishment of debt             58     42  
  Acquisition and integration related costs:                          
    Amortization of pendings and listings     8     17     20     256  
    Other     4     5     34     29  
  Litigation and related charges, net     (7 )   77     11     103  
   
 
 
 
 
Total expenses     3,909     3,494     15,962     12,570  
   
 
 
 
 
Income before income taxes and minority interest     441     382     2,231     1,617  
Provision for income taxes     149     129     745     544  
Minority interest, net of tax     4     6     21     22  
   
 
 
 
 
Income from continuing operations     288     247     1,465     1,051  
Income from discontinued operations, net of tax                 51  
Loss on disposal of discontinued operations, net of tax                 (256 )
   
 
 
 
 
Income before cumulative effect of accounting change     288     247     1,465     846  
Cumulative effect of accounting change, net of tax             (293 )    
   
 
 
 
 
Net income   $ 288   $ 247   $ 1,172   $ 846  
   
 
 
 
 
Earnings per share                          
  Basic                          
    Income from continuing operations   $ 0.29   $ 0.24   $ 1.44   $ 1.03  
    Cumulative effect of accounting change             (0.29 )    
    Net income     0.29     0.24     1.15     0.83  
 
Diluted

 

 

 

 

 

 

 

 

 

 

 

 

 
    Income from continuing operations   $ 0.28   $ 0.24   $ 1.41   $ 1.01  
    Cumulative effect of accounting change             (0.28 )    
    Net income     0.28     0.24     1.13     0.81  
 
Weighted average shares

 

 

 

 

 

 

 

 

 

 

 

 

 
    Basic     1,011     1,034     1,017     1,019  
    Diluted     1,042     1,045     1,040     1,043  

(*)
Certain reclassifications have been made to conform to the current presentation.

2



Table 3
(page 1 of 2)

Cendant Corporation and Affiliates
SEGMENT REVENUE DRIVER ANALYSIS
(Revenue dollars in thousands)

 
  Fourth Quarter
 
 
  2003
  2002
  % Change
 
REAL ESTATE SERVICES SEGMENT                  
 
Real Estate Franchise

 

 

 

 

 

 

 

 

 
    Closed Sides—Domestic     559,554     507,704   10 %
    Average Price   $ 216,254   $ 197,084   10 %
    Royalty and Marketing Revenue (A)   $ 185,971   $ 162,670   14 %
    Total Revenue   $ 192,414   $ 169,363   14 %
 
Real Estate Brokerage

 

 

 

 

 

 

 

 

 
    Net Revenue from Real Estate Transactions (B)   $ 989,341   $ 884,279   12 %
    Other Revenue   $ 10,047   $ 11,099   (9 %)
    Total Revenue   $ 999,388   $ 895,378   12 %
 
Relocation

 

 

 

 

 

 

 

 

 
    Service Based Revenue (Referrals, Outsourcing, etc.)   $ 65,578   $ 61,426   7 %
    Asset Based Revenue (Home Sale Closings and Financial Income)   $ 34,060   $ 35,936   (5 %)
    Total Revenue   $ 99,638   $ 97,362   2 %
 
Mortgage

 

 

 

 

 

 

 

 

 
    Production Loans Closed to be Securitized (millions)   $ 10,019   $ 13,158   (24 %)
    Other Production Loans Closed (millions)   $ 4,923   $ 6,044   (19 %)
    Production Loans Sold (millions)   $ 11,323   $ 12,225   (7 %)
    Average Servicing Loan Portfolio (millions)   $ 130,828   $ 112,250   17 %
    Production Revenue   $ 239,229   $ 303,523   (21 %)
    Gross Recurring Servicing Revenue   $ 113,703   $ 108,134   5 %
    Amortization and Impairment of Mortgage Servicing Rights   $ (158,695 ) $ (263,887 ) *  
    Hedging Activity for Mortgage Servicing Rights   $ 12,752   $ 98,942   *  
    Other Servicing Revenue (C)   $ 8,065   $ (394 ) *  
    Total Revenue   $ 215,054   $ 246,318   (13 %)
 
Settlement Services

 

 

 

 

 

 

 

 

 
    Title and Appraisal Units     100,514     127,934   (21 %)
    Total Revenue   $ 90,602   $ 98,979   (8 %)
 
HOSPITALITY SEGMENT

 

 

 

 

 

 

 

 

 
 
Lodging

 

 

 

 

 

 

 

 

 
    RevPAR   $ 22.46   $ 22.01   2 %
    Weighted Average Rooms Available     480,672     508,414   (5 %)
    Royalty, Marketing and Reservation Revenue   $ 77,277   $ 76,722   1 %
    Total Revenue   $ 90,492   $ 100,669   (10 %)
 
RCI (D)

 

 

 

 

 

 

 

 

 
    Average Subscriptions     2,981,700     2,915,764   2 %
    Average Subscription Fee   $ 59.29   $ 55.77   6 %
    Subscription Revenue   $ 44,193   $ 40,650   9 %
    Timeshare Exchanges     382,349     372,153   3 %
    Average Exchange Fee (E)   $ 173.24   $ 150.58   15 %
    Exchange Fee Revenue   $ 66,238   $ 56,038   18 %
    Total Revenue   $ 126,599   $ 115,189   10 %
 
Fairfield Resorts

 

 

 

 

 

 

 

 

 
    Tours     122,994     119,504   3 %
    Total Revenue   $ 223,956   $ 183,047   22 %
 
Trendwest Resorts

 

 

 

 

 

 

 

 

 
    Tours     77,435     84,731   (9 %)
    Total Revenue   $ 136,052   $ 112,929   20 %
 
Vacation Rental Group

 

 

 

 

 

 

 

 

 
    Cottage Weeks Sold     124,096     127,294   (3 %)
    Total Revenue (F)   $ 36,087   $ 29,442   23 %

*
Not meaningful.
(A)
Includes intercompany royalties paid by Real Estate Brokerage.
(B)
Net of intercompany royalties paid to Real Estate Franchise.
(C)
Includes net interest expense of $15 million and $18 million for the three months ended December 31, 2003 and 2002, respectively.
(D)
Includes weeks and points members.
(E)
The average exchange fee includes the yield from the rental of excess RCI vacation intervals to RCI members.
(F)
The 2003 amount includes the revenues of businesses acquired during or subsequent to fourth quarter 2002. Accordingly, fourth quarter 2002 revenue is not comparable to the current period amount.

2



Table 3
(page 2 of 2)

Cendant Corporation and Affiliates
SEGMENT REVENUE DRIVER ANALYSIS
(Revenue dollars in thousands)

 
  Fourth Quarter
 
 
  2003
  2002
  % Change
 
TRAVEL DISTRIBUTION SEGMENT                  
   
Galileo Domestic Booking Volume (000's)

 

 

 

 

 

 

 

 

 
      Air (A)     17,281     18,304   (6 %)
      Car/Hotel     4,024     4,199   (4 %)
    Galileo International Booking Volume (000's)                  
      Air (A)     37,027     37,651   (2 %)
      Car/Hotel     1,274     1,243   2 %
    Galileo Worldwide Booking Volume (000's)                  
      Air (A)     54,308     55,955   (3 %)
      Car/Hotel     5,298     5,442   (3 %)
    Galileo Revenue   $ 353,714   $ 353,223    
    Travel Services On-line Gross Bookings (000's)   $ 214,538   $ 177,303   21 %
    Travel Services Off-line Gross Bookings (000's)   $ 123,434   $ 163,860   (25 %)
    Total Revenue (B)   $ 392,405   $ 380,869   3 %

VEHICLE SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
 
Avis

 

 

 

 

 

 

 

 

 
    Rental Days (000's)     13,277     13,670   (3 %)
    Time and Mileage Revenue per Day   $ 42.08   $ 40.04   5 %
    Average Length of Rental (stated in Days)     3.53     3.60   (2 %)
    Total Revenue (C)   $ 627,433   $ 616,172   2 %
 
Budget (D)

 

 

 

 

 

 

 

 

 
    Car Rental Days (000's)     6,452     6,772   (5 %)
    Time and Mileage Revenue per Day   $ 35.35   $ 33.68   5 %
    Average Length of Rental (stated in Days)     4.25     4.29   (1 %)
    Car Rental Revenue (C) (E)   $ 256,896   $ 113,207   *  
    Truck Rental Revenue (C) (E)   $ 121,652   $ 50,529   *  
    Total Revenue (C) (E)   $ 378,548   $ 163,736   *  
 
Vehicle Management and Fuel Card Services

 

 

 

 

 

 

 

 

 
    Average Fleet (Leased)     313,947     316,966   (1 %)
    Average Number of Cards (000's)     3,921     3,673   7 %
    Service Based Revenue   $ 59,996   $ 52,408   14 %
    Asset Based Revenue   $ 319,317   $ 321,390   (1 %)
    Total Revenue   $ 379,313   $ 373,798   1 %

FINANCIAL SERVICES SEGMENT

 

 

 

 

 

 

 

 

 
   
Insurance/Wholesale-related Revenue

 

$

156,359

 

$

143,580

 

9

%
    Individual Membership Revenue (F) (G)   $ 205,680   $ 119,298   *  
    Trilegiant Royalty Paid to Cendant (H)   $ 13,624   $ 4,326   *  
    Total Revenue (G)   $ 366,665   $ 273,290   *  

*
Not meaningful.
(A)
The 2002 amounts have been revised to reflect segments on a basis consistent with 2003 and with industry standards.
(B)
The 2003 amount includes the revenues of businesses acquired during or subsequent to the fourth quarter of 2002. Accordingly, fourth quarter 2002 revenue is not comparable to the current period amount.
(C)
Certain reclassifications have been made to the 2002 amounts to conform to the current presentation.
(D)
The methodology for calculating Budget's revenue drivers currently differs from the methodology used for the Avis business as Budget has not yet been integrated onto our system. Due to the methodology difference, Budget's length of rental will be longer than Avis' based on a rental of the same duration and, accordingly, Budget's time and mileage per day will be lower than Avis' for the same rental. The integration is expected to occur by the end of second quarter 2004.
(E)
The 2002 amount reflects the revenues of Budget from the acquisition date (November 22, 2002) forward while the 2003 amount includes the revenues for the entire quarter. Accordingly, fourth quarter 2002 revenue is not comparable to the current period amount.
(F)
Includes membership fee revenues that the Company continues to collect from the members that existed as of July 2001, and in 2003 includes membership fee revenues (including the royalty paid to Cendant) generated from Trilegiant's members.
(G)
As of July 1, 2003, Cendant began consolidating the results of Trilegiant pursuant to a new accounting standard. Accordingly, fourth quarter 2002 revenues are not comparable to the current period amounts.
(H)
Reflects only Cendant's royalty received from Trilegiant on revenues generated by Trilegiant's members (those who joined the clubs and programs subsequent to July 2001). As the Company now consolidates Trilegiant (as of July 1, 2003), this royalty is eliminated in consolidation.


Table 4

Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED BALANCE SHEETS
(In billions)

 
  As of
December 31, 2003

  As of
December 31, 2002

Assets            
Current assets:            
  Cash and cash equivalents   $ 0.8   $ 0.1
  Other current assets     3.7     3.2
   
 
Total current assets     4.5     3.3

Property and equipment, net

 

 

1.8

 

 

1.8
Goodwill     11.1     10.7
Other non-current assets     4.0     4.9
   
 
Total assets exclusive of assets under programs     21.4     20.7

Assets under management and mortgage programs

 

 

17.6

 

 

15.2
   
 
Total assets   $ 39.0   $ 35.9
   
 

Liabilities and stockholders' equity

 

 

 

 

 

 
Current liabilities:            
  Current portion of long-term debt   $ 1.6   $
  Other current liabilities     5.6     5.0
   
 
Total current liabilities     7.2     5.0

Long-term debt, excluding Upper DECS

 

 

3.5

 

 

5.6
Upper DECS     0.9     0.9
Other non-current liabilities     1.1     0.9
   
 
Total liabilities exclusive of liabilities under programs     12.7     12.4

Liabilities under management and mortgage programs

 

 

16.1

 

 

13.8

Mandatorily redeemable preferred interest in a subsidiary

 

 


 

 

0.4

Total stockholders' equity

 

 

10.2

 

 

9.3
   
 
Total liabilities and stockholders' equity   $ 39.0   $ 35.9
   
 

2



Table 5

Cendant Corporation and Subsidiaries
SCHEDULE OF CORPORATE DEBT (A)
(In millions)

Earliest Mandatory
Redemption Date

  Maturity Date
   
 
  December 31,
2003

  September 30,
2003

  June 30,
2003

  March 31,
2003

  December 31,
2002

 
        Net Debt                                
December 2003   December 2003     7 3/4% notes   $   $ 229   $ 229   $ 229   $ 966  
February 2004   February 2021     Zero coupon senior convertible contingent notes (B)     430     428     425     422     420  
May 2004   May 2021     Zero coupon convertible debentures (C)     7     7     7     401     857  
November 2004   November 2011     3 7/8% convertible senior debentures (D)     804     804     804     804     1,200  
August 2006   August 2006     6 7/8% notes     849     849     849     849     849  
January 2008   January 2008     6 1/4% notes     797     796     796     796      
May 2009   May 2009     11% senior subordinated notes (E)     333     337     398     435     530  
March 2010   March 2010     6 1/4% notes     348     348     348     348      
January 2013   January 2013     7 3/8% notes     1,190     1,190     1,190     1,189      
March 2015   March 2015     7 1/8% notes     250     250     250     250      
    December 2005     Revolver borrowings                     600  
          Net hedging gains (F)     31     80     163     81     89  
          Other     100     101     86     88     90  
             
 
 
 
 
 
                5,139     5,419     5,545     5,892     5,601  
        Plus: Mandatorily redeemable preferred interest             375     375     375  
             
 
 
 
 
 
        Total corporate debt, excluding Upper DECS     5,139     5,419     5,920     6,267     5,976  
        Plus: Upper DECS     863     863     863     863     863  
             
 
 
 
 
 
        Total Debt     6,002     6,282     6,783     7,130     6,839  
        Less: Cash and cash equivalents     840     1,004     627     580     126  
             
 
 
 
 
 
        Net Debt   $ 5,162   $ 5,278   $ 6,156   $ 6,550   $ 6,713  
             
 
 
 
 
 

 

 

 

 

Net Capitalization

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
          Total Stockholders' Equity   $ 10,186   $ 9,955   $ 9,776   $ 9,529   $ 9,315  
          Total Debt (per above)     6,002     6,282     6,783     7,130     6,839  
             
 
 
 
 
 
          Total Capitalization     16,188     16,237     16,559     16,659     16,154  
          Less: Cash and cash equivalents     840     1,004     627     580     126  
             
 
 
 
 
 
        Net Capitalization   $ 15,348   $ 15,233   $ 15,932   $ 16,079   $ 16,028  
             
 
 
 
 
 

 

 

 

 

Net Debt to Net Capitalization Ratio (G)

 

 

33.6

%

 

34.6

%

 

38.6

%

 

40.7

%

 

41.9

%

 

 

 

 

Total Debt to Total Capitalization Ratio

 

 

37.1

%

 

38.7

%

 

41.0

%

 

42.8

%

 

42.3

%

(A)
Amounts presented herein exclude debt under management and mortgage programs.
(B)
Each $1,000 principal amount is convertible into 33.4 shares of CD common stock during the first, second, third and fourth quarters of 2004 if the average price of CD common stock exceeds $21.59, $21.72, $21.86 and $21.99, respectively, during the stipulated measurement periods. Redeemable by the Company after February 13, 2004. Holders may require the Company to repurchase the notes on February 13, 2004, 2009 and 2014. Issued at a discount resulting in a yield-to-maturity of 2.5%. The Company intends to redeem these notes on February 13, 2004.
(C)
Each $1,000 principal amount is convertible into 39.08 shares of CD common stock if the average price of CD common stock exceeds $28.15 during the stipulated measurement periods. Redeemable by the Company after May 4, 2004. Holders may require the Company to repurchase the debentures on May 4, 2004, 2006, 2008, 2011 and 2016. 2003 redemptions eliminated approximately 33.5 million shares of potential dilution. The Company intends to redeem these debentures during second quarter 2004.
(D)
Each $1,000 principal amount is convertible into 41.58 shares of CD common stock during 2004 if the average price of CD common stock exceeds $28.32 during the stipulated measurement periods. Redeemable by the Company after November 27, 2004. Holders may require the Company to repurchase the debentures on November 27, 2004 and 2008. 2003 repurchases eliminated approximately 16.5 million shares of potential dilution. The Company intends to redeem these debentures during fourth quarter 2004.
(E)
Redeemable by the Company after May 1, 2004. The Company intends to redeem these notes during second quarter 2004.
(F)
As of December 31, 2003, this balance represents $201 million of realized gains resulting from the termination of interest rate hedges, which will be amortized by the Company to reduce future interest expense, partially offset by $170 million of mark to market adjustments on current interest rate hedges.
(G)
The "Net Debt to Net Capitalization Ratio" is useful in measuring the Company's leverage and indicating the strength of its financial condition. This ratio is calculated by dividing (i) net corporate debt (which reflects total debt adjusted to assume the application of available cash to reduce outstanding indebtedness) by (ii) net capitalization (which reflects total capitalization also adjusted for the application of available cash). A reconciliation of the "Net Debt to Net Capitalization Ratio" to the appropriate measure recognized under generally accepted accounting principles (Total Debt to Total Capitalization Ratio) is presented in the above table.

2



Table 6

Cendant Corporation and Subsidiaries
CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS
(In millions)

 
  Three Months Ended
December 31,

  Twelve Months Ended
December 31,

 
 
  2003
  2002
  2003
  2002
 
Operating Activities                          
Net cash provided by (used in) operating activities exclusive of management and mortgage programs   $ 547   $ 681   $ 2,913   $ (914 )
Net cash provided by operating activities of management and mortgage programs     3,230     33     4,289     1,991  
   
 
 
 
 
Net Cash Provided by Operating Activities     3,777     714     7,202     1,077  
   
 
 
 
 
Investing Activities                          
Property and equipment additions     (154 )   (164 )   (463 )   (399 )
Net assets acquired, net of cash acquired, and acquisition-related payments     (93 )   (366 )   (327 )   (1,381 )
Proceeds received on asset sales     13     12     133     21  
Proceeds from stockholder litigation settlement trust                 1,410  
Proceeds from disposition of business, net of transaction-related payments         (24 )       1,151  
Other, net     (2 )   (2 )   86     (35 )
   
 
 
 
 
Net cash provided by (used in) investing activities exclusive of management and mortgage programs     (236 )   (544 )   (571 )   767  
   
 
 
 
 
Management and mortgage programs:                          
  Net change in program cash     (176 )   378     (110 )   676  
  Net investment in vehicles     148     (500 )   (1,756 )   (2,655 )
  Net timeshare receivables and inventory     (355 )   2     (216 )   (79 )
  Net relocation receivables     (8 )   20     (64 )   60  
  Net mortgage servicing rights, related derivatives and mortgage-backed securities     (169 )   (102 )   (683 )   (516 )
   
 
 
 
 
      (560 )   (202 )   (2,829 )   (2,514 )
   
 
 
 
 
Net Cash Used in Investing Activities     (796 )   (746 )   (3,400 )   (1,747 )
   
 
 
 
 
Financing Activities                          
Proceeds from borrowings     5     634     2,593     637  
Principal payments on borrowings     (264 )   (649 )   (3,479 )   (2,111 )
Issuances of common stock     199     10     446     112  
Repurchases of common stock     (380 )   (81 )   (1,090 )   (278 )
Other, net         (26 )   (86 )   (56 )
   
 
 
 
 
Net cash used in financing activities exclusive of management and mortgage programs     (440 )   (112 )   (1,616 )   (1,696 )
   
 
 
 
 
Management and mortgage programs:                          
  Proceeds from borrowings     5,187     5,746     27,757     15,171  
  Principal payments on borrowings     (7,454 )   (5,402 )   (28,495 )   (14,614 )
  Net change in short-term borrowings     (426 )   (308 )   (702 )   (114 )
  Other     (15 )       (25 )   (8 )
   
 
 
 
 
      (2,708 )   36     (1,465 )   435  
   
 
 
 
 
Net Cash Used in Financing Activities     (3,148 )   (76 )   (3,081 )   (1,261 )
   
 
 
 
 
Effect of changes in exchange rates on cash and cash equivalents     3     29     (7 )   41  
Cash provided by discontinued operations                 74  
   
 
 
 
 
Net increase (decrease) in cash and cash equivalents     (164 )   (79 )   714     (1,816 )
Cash and cash equivalents, beginning of period     1,004     205     126     1,942  
   
 
 
 
 
Cash and cash equivalents, end of period   $ 840   $ 126   $ 840   $ 126  
   
 
 
 
 

2



Table 7

Cendant Corporation and Subsidiaries
CONSOLIDATED SCHEDULES OF FREE CASH FLOWS
(In millions)

Free Cash Flow is useful to management and the Company's investors in measuring the cash generated by the Company that is available to be used to repurchase stock, repay debt obligations, pay dividends and invest in future growth through new business development activities or acquisitions. Free Cash Flow should not be construed as a substitute in measuring operating results or liquidity. Such metric may not be comparable to similarly titled measures used by other companies and is not a measurement recognized under generally accepted accounting principles. A reconciliation of Free Cash Flow to the appropriate measure recognized under generally accepted accounting principles (Net Cash Provided by Operating Activities) is presented below.

 
  Three Months Ended
December 31,

  Twelve Months Ended
December 31,

 
 
  2003
  2002
  2003
  2002
 
Pretax income   $ 441   $ 382   $ 2,231   $ 1,617  
Addback of non-cash depreciation and amortization:                          
  Non-program related     131     129     518     466  
  Pendings and listings     8     17     20     256  
Tax refunds (payments), net     (60 )   12     (2 )   (63 )
Working capital (A)     24     74     223     (357 )
Capital expenditures     (154 )   (164 )   (463 )   (399 )
Other     16     79     56     38  
Management and mortgage programs (B)     (38 )   (133 )   (5 )   (88 )
   
 
 
 
 
Free Cash Flow before Stockholder Litigation Payments     368     396     2,578     1,470  
Stockholder litigation payments                 (1,440 )
   
 
 
 
 
Free Cash Flow     368     396     2,578     30  

Current period acquisitions, net of cash acquired

 

 

(69

)

 

(194

)

 

(149

)

 

(1,061

)
Payments related to prior period acquisitions     (24 )   (172 )   (178 )   (320 )
Net repurchases of common stock     (181 )   (71 )   (644 )   (166 )
Net proceeds from (payments related to) disposition of business         (24 )       1,151  
Investments and other     1     1     (7 )   24  
Net repayments of borrowings     (259 )   (15 )   (886 )   (1,474 )
   
 
 
 
 
Net increase (decrease) in cash and cash equivalents (per Table 6)   $ (164 ) $ (79 ) $ 714   $ (1,816 )
   
 
 
 
 

(A)
The twelve months ended December 31, 2003 include approximately $200 million of proceeds received from the termination of interest rate swaps on corporate debt instruments.
(B)
Cash flows related to management and mortgage programs may fluctuate significantly from period to period due to the timing of the underlying management and mortgage program transactions (i.e., timing of mortgage loan origination versus sale). For the three months ended December 31, 2003 and 2002, the net cash flows from the activities of management and mortgage programs is reflected on Table 6 as follows: (i) net cash provided by operating activities of $3,230 million and $33 million, respectively, (ii) net cash used in investing activities of $560 million and $202 million, respectively, and (iii) net cash provided by (used in) financingactivities of ($2,708) million and $36 million, respectively. For the twelve months ended December 31, 2003 and 2002, the net cash flows from the activities of management and mortgage programs is reflected on Table 6 as follows: (i) net cash provided by operating activities of $4,289 million and $1,991 million, respectively, (ii) net cash used in investing activities of $2,829 million and $2,514 million, respectively, and (iii) net cash provided by (used in) financing activities of ($1,465) million and $435 million, respectively.

RECONCILIATION OF FREE CASH FLOW TO NET CASH PROVIDED BY OPERATING ACTIVITIES
(In millions)

 
  Three Months Ended
December 31,

  Twelve Months Ended
December 31,

 
 
  2003
  2002
  2003
  2002
 
Free Cash Flow (per above)   $ 368   $ 396   $ 2,578   $ 30  
Cash (inflows) outflows included in Free Cash Flow but not reflected in Net Cash Provided by Operating Activities:                          
  Investing activities of management and mortgage programs     560     202     2,829     2,514  
  Financing activities of management and mortgage programs     2,708     (36 )   1,465     (435 )
  Capital expenditures     154     164     463     399  
  Proceeds received on asset sales     (13 )   (12 )   (133 )   (21 )
Reductions to Net Cash Provided by Operating Activities but not reflected in Free Cash Flow:                          
  Funds released from stockholder litigation settlement trust (a)                 (1,410 )
   
 
 
 
 
Net Cash Provided by Operating Activities (per Table 6)   $ 3,777   $ 714   $ 7,202   $ 1,077  
   
 
 
 
 
 
  Full Year
2004 Projected

   
   
   
 
Free Cash Flow     $2,000 - $2,300                    
Cash outflows included in Free Cash Flow but not reflected in Net Cash Provided by Operating Activities:                          
  Investing and financing activities of management and mortgage programs     1,975 - 2,625                    
  Capital expenditures     525 - 575                    
   
                   
Net Cash Provided by Operating Activities   $ 4,500 - $5,500                    
   
                   

(a)
Represents payments made by the Company to the stockholder litigation settlement trust in 2001. Such funds were then released directly from the trust in 2002 to pay off a portion of the Company's stockholder litigation settlement liability. The extinguishment of the liability was reported as a reduction to net cash provided by operating activities during 2002 but is not reflected in Free Cash Flow during 2002, as such amount did not represent payments made by the Company during 2002.

2



Table 8


Cendant Corporation and Subsidiaries
ORGANIC GROWTH BY SEGMENT
(In millions)

Organic growth represents the results of our reportable operating segments excluding the impact of acquisitions, dispositions and other items that would affect the comparability of the period over period results. See Table 1 for the reported results of each of our operating segments.

 
  REVENUES
  EBITDA
 
 
  Fourth Quarter
  Fourth Quarter
 
 
  2003
  2002
  %*
  2003
  2002
  %*
 
Real Estate Services                                  
    Mortgage (A)   $ 213   $ 246   (13 %)                
    Other Real Estate Services (B)     1,370     1,265   8 %                
   
 
                     
  Total Real Estate Services (C)     1,583     1,511   5 % $ 261   $ 278   (6 %)
   
 
     
 
     
Hospitality (D)     587     514   14 %   133     114   16 %
Travel Distribution (E)     376     381   (1 %)   114     120   (5 %)
Vehicle Services (F)     1,129     1,116   1 %   86     71   22 %
   
 
     
 
     
  Total Travel Services     2,092     2,011   4 %   333     305   9 %
   
 
     
 
     
Financial Services (G)     250     273   (9 %)   71     76   (6 %)
   
 
     
 
     
  Total Reportable Segments   $ 3,925   $ 3,795   3 % $ 665   $ 659   1 %
   
 
     
 
     
                                   
 
  REVENUES
  EBITDA
 
 
  Full Year
  Full Year
 
 
  2003
  2002
  %*
  2003
  2002
  %
 
Real Estate Services                                  
    Mortgage (H)   $ 1,002   $ 480   109 %                
    Other Real Estate Services (I)     4,660     4,256   9 %                
   
 
                     
  Total Real Estate Services (J)     5,662     4,736   20 % $ 1,299   $ 826   57 %
   
 
     
 
     
Hospitality (K)     2,234     2,096   7 %   545     558   (2 %)
Travel Distribution (L)     1,568     1,695   (8 %)   477     526   (9 %)
Vehicle Services (M)     4,225     4,235       412     408   1 %
   
 
     
 
     
  Total Travel Services     8,027     8,026       1,434     1,492   (4 %)
   
 
     
 
     
Financial Services (N)     1,177     1,326   (11 %)   372     445   (16 %)
   
 
     
 
     
  Total Reportable Segments   $ 14,866   $ 14,088   6 % $ 3,105   $ 2,763   12 %
   
 
     
 
     

*
Amounts may not calculate due to rounding in millions.
(A)
Includes a reduction to revenue growth of $2 million related to the consolidation of Bishop's Gate Residential Mortgage Trust in July 2003 (pursuant to FASB Interpretation No. 46 ("FIN 46")).
(B)
Includes a reduction to revenue growth of $17 million primarily related to the acquisition of real estate brokerage businesses during or subsequent to fourth quarter 2002.
(C)
Includes a reduction to revenue growth of $19 million and an increase to EBITDA growth of $2 million primarily related to the acquisition of real estate brokerage businesses during or subsequent to fourth quarter 2002 and the consolidation of Bishop's Gate Residential Mortgage Trust in July 2003 (pursuant to FIN 46).
(D)
Includes increases to revenue and EBITDA growth of $2 million and $5 million, respectively, primarily related to the consolidation of Sierra Receivables Funding Corporation in September 2003 (pursuant to FIN 46) and the acquisition of FFD Development Company, LLC (February 2003).
(E)
Includes a reduction to revenue growth of $17 million and an increase to EBITDA growth of $7 million primarily related to the acquisitions of Trip Network, Inc. (March 2003), Neat Group (May 2003) and Travel 2 Ltd. (November 2003).
(F)
Includes a reduction to revenue growth of $219 million and an increase to EBITDA growth of $14 million primarily related to the November 2002 acquisition of the principal car and truck rental operations of Budget Group, Inc.
(G)
Includes a reduction to revenue growth of $117 million and an increase to EBITDA growth of $10 million primarily related to the consolidation of Trilegiant Corporation in July 2003 (pursuant to FIN 46).
(H)
Includes a reduction to revenue growth of $23 million related primarily related to the acquisition of certain mortgage operations during 2002.
(I)
Includes a reduction to revenue growth of $1,084 million primarily related to the acquisitions of NRT Incorporated (April 2002) and other real estate brokerage businesses during 2002.
(J)
Includes a reduction to revenue growth of $1,107 million and an increase to EBITDA growth of $33 million primarily related to the acquisitions of NRT Incorporated (April 2002) and other real estate brokerage businesses and certain mortgage operations during 2002.
(K)
Includes a reduction to revenue and EBITDA growth of $205 million and $21 million, respectively, primarily related to the acquisition of Novasol A.S. (April 2002), Trendwest Resorts, Inc. (April 2002), a European vacation rental company (October 2002), the acquisition of FFD Development Company, LLC (February 2003) and the consolidation of Sierra Receivables Funding Corporation in September 2003 (pursuant to FIN 46).
(L)
Includes a reduction to revenue growth of $91 million and an increase to EBITDA growth of $18 million primarily related to the acquisitions of Lodging.com (August 2002), several national distribution companies in Europe during 2002 and Trip Network, Inc. (March 2003).
(M)
Includes a reduction to revenue and EBITDA growth of $1,588 million and $30 million respectively, primarily related to the November 2002 acquisition of the principal car and truck rental operations of Budget Group, Inc.
(N)
Includes a reduction to revenue growth of $225 million and an increase to EBITDA growth of $14 million primarily related to the consolidation of Trilegiant Corporation in July 2003 (pursuant to FIN 46) and the acquisition of Tax Services of America, Inc. (January 2002).

2




QuickLinks

Cendant Corporation and Subsidiaries SUMMARY DATA SHEET (Dollars in millions, except per share data)
Cendant Corporation and Subsidiaries SUMMARY DATA SHEET (Dollars in millions, except per share data)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED STATEMENTS OF INCOME (In millions, except per share data)
Cendant Corporation and Affiliates SEGMENT REVENUE DRIVER ANALYSIS (Revenue dollars in thousands)
Cendant Corporation and Affiliates SEGMENT REVENUE DRIVER ANALYSIS (Revenue dollars in thousands)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED BALANCE SHEETS (In billions)
Cendant Corporation and Subsidiaries SCHEDULE OF CORPORATE DEBT (A) (In millions)
Cendant Corporation and Subsidiaries CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS (In millions)
Cendant Corporation and Subsidiaries CONSOLIDATED SCHEDULES OF FREE CASH FLOWS (In millions)
RECONCILIATION OF FREE CASH FLOW TO NET CASH PROVIDED BY OPERATING ACTIVITIES (In millions)
Cendant Corporation and Subsidiaries ORGANIC GROWTH BY SEGMENT (In millions)